Broker Disclosures
Who we are
Tact Energy LLC is a registered electricity broker, not a retail electric provider (REP). We do not sell or take title to electricity, and we do not provide your electric service or send your electric bill. We help residential and commercial customers in deregulated areas of Texas (the ERCOT market) compare offers and choose a retail electric provider that fits their needs.
You have the right to choose your own REP and to shop offers yourself, including through the Public Utility Commission of Texas's official shopping website, Power to Choose (powertochoose.org).
How we are paid
Tact Energy LLC is compensated by the retail electric providers and suppliers we work with. You pay no separate fee to us for our brokerage services, and our compensation does not change your right to select any provider you wish.
We never take your payment
Tact Energy LLC never collects, handles, processes, or holds any customer payments or funds. We do not take title to electricity, we do not bill you, and we do not accept money from you for our services. All charges for your electricity service are billed and collected solely by the retail electric provider you choose, under that provider's own contract and terms. If anyone claiming to represent Tact Energy LLC asks you to send a payment, please do not pay and contact us at info@tact-energy.com.
Your rights as a customer
- You have the right to choose your own retail electric provider (REP) and to accept or decline any offer we present; using Tact Energy is never required.
- Tact Energy LLC is a broker, not a REP — we do not sell electricity, take title to electricity, or collect any payments or funds from you.
- You pay no separate fee to Tact Energy; we are compensated by the suppliers we work with.
- We will not switch, or cause to be switched, your retail electric provider, and we will not cause any charge to appear on your electric bill, without first obtaining your authorization.
- We will not release or sell your personal or account information to any third party without your authorization; we share your information with a retail electric provider only as needed to obtain offers you have asked us to pursue.
- You may reach a Tact Energy representative for questions, complaints, or to withdraw any authorization at info@tact-energy.com or through our contact form, and we will promptly investigate and respond.
- For residential and small commercial customers, nothing in our materials waives your right to file a complaint with the Public Utility Commission of Texas, and we will not require you to submit a dispute to mandatory binding arbitration.
Contact the Public Utility Commission of Texas
Public Utility Commission of Texas, Customer Protection Division, P.O. Box 13326, Austin, TX 78711-3326. Toll-free 1-888-782-8477 (or 512-936-7120); email customer@puc.texas.gov; puc.texas.gov.
Residential customers
- As a residential customer, you receive the full customer protections of the Texas broker rule (16 TAC §25.486); these protections cannot be waived, and we do not ask you to waive them.
- Any cooling-off, cancellation, or rescission rights, and the Electricity Facts Label, Terms of Service, and Your Rights as a Customer documents, come from the retail electric provider you choose under that provider's contract — not from Tact Energy LLC. Please review the REP's contract and disclosures before you enroll, including any cancellation or early-termination terms and fees.
- We will not switch your REP, or cause it to be switched, without your authorization.
- You keep the right to complain to the Public Utility Commission of Texas, and we will not require you to use mandatory binding arbitration.